Who is Diamond?

We’re a strategic, creative-led group of people working hand in hand to solve problems for some really great brands – among other things. We don’t follow any set of rules. In fact, we’re constantly breaking them. We’re not afraid to take risks. Or to go all in. We go above and beyond what’s asked. And are never satisfied. We always look ahead – changing as the industry changes. We love problems above channels. Insights above fads. And creativity above all else. Sound like you? Join us.

Some of the things we do:


Social Media + Digital + Content + Experiential + Events + Activations + Promotions + Design + Insights + Strategy

experiencediamond.com

POSITION SUMMARY:

As part of the fast-paced Social team at Diamond, the Community Manager plays a key role as a facilitator of all communication between our brands and our connected audiences. The Community Manager engages with audiences for a range of brands, embodying unique brand voices for each, and identifying opportunities to continually build and evolve social pages on a range of platforms, using a variety of creative mechanics and tools.

DETAILED RESPONSIBILITIES:

  • Engage audiences on social platforms, and continuously seek organic opportunities to build and grow communities.
  • Be continuously active on social platforms, ready to answer community questions, comments, or concerns by following an escalation process.
  • Fully embody a unique voice for a range of brands with distinctive characteristics, brand identities, values, and business goals.
  • Monitor online conversations, trends, news, and identify opportunities including potential influencers and brand partnerships.
  • Engage with audiences in real-time at brand events, pop-ups, and street-teams with Stories, comments, and tweets.
  • Provide regular reporting and insights reflecting key data points such as page growth, engagement, and capturing best-in-class examples of audience connection and engagement.

QUALIFICATIONS:

  • A natural understanding of social content, conversation, and communities on platforms such as Facebook, Instagram (including Stories, IGTV), Twitter, and Pinterest. You live and breathe social.
  • Strong writing skills, with inept ability to write copy for social.
  • Content creation background with creative skills and knowledge to build Stories that are aesthetically sound and on-brand. (Portfolios encouraged).
  • Great communicator, people-person, and an outgoing personality.
  • 1+ years as a social media manager/coordinator/intern, or community manager.
  • Experience working with social media managing software (i.e. Hootsuite, Sysomos, Sprinklr).
  • Bonus - an understanding of Adobe Creative Suite (Photoshop, Illustrator, Premier Pro) and/or Final Cut Pro.

TO APPLY:

Does this sound like you? Are you ready for the next challenge in your career? Are you looking to become a team member in a growing privately owned marketing agency? Talented candidates that are in search of a new challenge are encouraged to apply. We truly appreciate everyone’s interest but only those selected for an interview will be contacted. We offer a competitive compensation package with enviable benefits.

INDM