The Account Director will own and lead the client relationship on a portfolio of brands. Already a high growth portfolio, you will be accountable for maintaining a high standard of client service and identifying and acting on key business insights that will drive results for both the agency and your clients’ brands.
You are by nature a collaborative, savvy marketer who thrives on tackling business challenges from a holistic perspective. You are able to build cross-functional teams to solve unique challenges and you are a proven leader capable of mentoring and growing the careers of your direct reports.
(Client Relationship Management)
Demonstrate confidence and industry expertise as the day-to-day voice of the agency
Develop a trusted advisor relationship with clients and key stakeholders
Showcase thought leadership by delivering insight and POV’s beyond the brief
Challenge the status quo for the best results for the agency and the client
Acquire in-depth knowledge of, and be conversant in client’s business – their key issues,
competitive situation and industry trends
Anticipate potential relationship or expectation issues, advising the Group Account Director
in time to act proactively
Work with the Group Account Director in the development of an annual Client Development
Plan and produce client forecasts
(Staff and Project Leadership)
Lead internal kick-off meetings with department heads to identify the right resources to solve
the client challenge.
Partner with Strategy & Insights in the development of the internal brief.
Work collaboratively with project team and provide valuable feedback (as the voice of the
client) at each stage of the project
Oversee the development of all client presentations
Ownership and accountability over program budgets and profitability
Lead, mentor and develop an Account Supervisor and Account Executive
Performance management of team/undertake appraisals. This is followed by monthly check
ins with team to ensure they are working towards their goals and giving both positive and constructive feedback
(Analytic, Strategic and Planning Abilities)
Identify and support the organic development of incremental business within existing client
Continuously explore, internalize and share with the team best-practices, learnings and
Develop tailored processes to address business challenges based on the client, opportunity,
and desired outcome.
Elevates risks and works collaboratively with the Group Account Director to build solutions
Display marketing curiosity and willingness to push your own thinking and the agency’s work
in new directions
Help develop, articulate and adhere to, agreed upon strategies
Develop an ability to provide a range of alternatives for client and agency decision-making
Requires a minimum of 7-10 years of marketing experience. Ideally in a client service role in an agency environment, as well as account and people management experience.
CPG and/or retail experience is ideal.
Self-motivated with quantifiable success in marketing and/or retaining and growing client
Strong understanding of marketing and business principles
Proven success leading team-based projects
Strong understanding of the current media landscape (especially digital and social) and
understand how to apply that understanding to holistic and integrated solutions for
Exceptional planning and organizational skills: time-management, working to critical
paths, budgeting, delegating, facilitating meetings, multi-tasking, attention to detail,
follow up, etc.
Love building relationships and getting to know your clients!